recognizes that down time is not an option for your web
site. That's why we invest heavily in hardware and
facilities that ensure your clients are up and running
on the web 24 hours a day, seven days a week.
Operations Center (NOC) features raised flooring. This
enables a constant flow of conditioned air and helps to
maintain uniform room temperature at all times. In
addition, raised flooring reduces static and ensures a
professional, computer grade environment for your
The facility is equipped
with a Raytheon fire suppression system, designed to
immediately extinguish fire and protect equipment and
personnel. The command center is controlled via
automatic doors to further secure and protect the
Finally, the NOC is
located in a secure, monitored, class A building with a
minimum number of approved personnel allowed access to
highly sensitive areas and equipment. A detailed record
of employee and visitor entry is maintained at all
To guard against local power failures, Dynaserve has
two industrial-grade, three phase Liebert UPS systems.
These act as back-up batteries, maintaining
uninterrupted power in case of surges or power outages.
With these backup systems in place, we can keep our
network up and running indefinitely without relying on
Dynaserve's NOC has two Liebert ten ton industrial air
conditioners, which condition our computer rooms and
operations center. Our computer room is kept at an
optimal temperature of 65 degrees fahrenheit.
Custom Web Servers
Dynaserve's web servers are custom-built industrial
machines designed for a 24/7 web serving environment.
All Dynaserve servers are equipped with dual redundant
450-watt power supplies, hot swap Seagate Baracuda/Cheetah
drives and force-filtered cooling systems. In addition,
our NOC is equipped with an inventory of identically
configured, burned-in standby servers.
Force Filtered Cooling
All of Dynaserve's custom web servers are equipped with
a positive pressure filtered-air system. Four large fans
pull filtered air into each server's protective case and
the components within are cooled by fans which circulate
this purified air. This constant introduction of clean
air into the case creates a positive pressure
environment ensuring dust and particles remain outside
of the server.
Hot Swap Seagate
The drives and drive bays of all Dynaserve servers
are constructed from high-grade aluminum, and rest in
shock mounted drive cages, which adds to the durability
of the hardware. Dynaserve's drives proudly feature the
lowest failure rate in the industry.
Redundant Hot Swap
Each server employs dual-redundant hot swap power
supplies. If a power supply were to fail, the server
would continue running with power from the alternate
supply. Meanwhile, alarms would alert a technician, who
would quickly restore redundancy. In the meantime,
servers and client sites would experience no downtime.
We keep spare servers on-line of all CPU
configurations. If a server were to experience a
hardware failure, we would turn a key, grab the handle
on the drive, pull it out, and insert it into an
identical standby CPU. We would then reboot the second
machine and the server would be up and running again in
a matter of minutes.
Connected to Three
The Dynaserve NOC located in Baltimore, Maryland is
OnNet with GlobalCenter (GC), Qwest Communications and
GTE through three separate bandwidth-on-demand
connections which enter Baltimore in our building.
GC, a Tier 1 provider
whose 13,000-mile fiber optic network and Dense Wave
Division Multiplexing (DWDM) technology provide an
enormous 460 gigabytes per second (Gbps) of capacity
worldwide, has an Asynchronous Transfer Mode (ATM) fiber
node located just a few floors below the Dynaserve NOC.
Qwest comes into
Baltimore with an OC-12 line and plans to upgrade their
connection to an OC-48 in the near future. They also
have an ATM fiber node floors below the Dynaserve NOC.
Our Qwest connection enables Dynaserve to offer
additional redundancy and better routes to Europe, Latin
America and Asia. With our carriers, our router has up
to 150,000 possible routes to send each packet of
Genuity, a division of
GTE, is our third Tier One Internet backbone. Genuity
provides excellent network performance as a result of
their high-speed peering arrangements with other Tier
One Internet backbone providers. The GTE global network
delivers customers directly onto the Internet via a
high-speed connection to its private, super-capacity
backbone, including 17,000 miles of fiber and OC192
capacity. It is comprised of more than 800 U.S. local
access points and approximately 1,500 international
local access points in more than 150 countries.
Furthermore, because of
these unique connections, Dynaserve does not need to
link to the Internet though an OC3 or T3 Telecom
circuit. Instead, independent cables run inside our
building directly from the Dynaserve NOC to all three
carriers points of presence. These lines can handle the
bandwidth of a T3 or an OC3 with DWDM. Plus, they handle
several times the bandwidth of an OC3. Whatever your
bandwidth needs may be, Dynaserve has the scalability to
Dynaserve uses intelligent end-user routing software
called Border Gateway Protocol (BGP), between Qwest, GC
and GTE, who use the same protocol. BGP identifies which
path is the most efficient for each data packet and then
routes the packet to its destination on the fastest
path. This increases the speed at which web pages sent
from our NOC arrive at their destination.
Studies have shown that
the most common reason for downtime is circuit failure
on Tier 1 provider backbones, the major data highways.
To guard against this potential problem, we have three
Tier-1 providers. If one experiences problems, we can
route traffic down the other one. Furthermore, because
we are OnNet with GlobalCenter, Qwest and GTE, we share
their digital distribution architecture, which includes
private peering network connections to major Internet
carriers such as MCI, Sprint, UUNET, EUNET, AT&T,
AOL, Best, Erols, @Home, IBM Advantis and others. These
private peering arrangements allow Dynaserve to exchange
packets of data with every major backbone carrier in a
one-to-one environment quickly and efficiently.
In addition, GC has
high-speed links to eight public exchanges including
both MAE East and West and several NAPS. Through these
public exchanges, customers have the ability to reach
their site, no matter from where they are coming on the
Industry analysis reveals that 70% of downtime over
ten hours with any ISP is caused by telephone circuit
failure. Since our NOC is in the same building as Global
Center, Qwest and GTE, circuit failure is virtually
eliminated because there is no phone circuit between us
and our providers. Instead, there is a direct connection
between our Cisco 7500 routers and theirs.
also have peering connections with other major Tier 1
providers, which allows traffic to be switched to
alternate backbones should the need arise.
Raw Performance Equals
Low Latency/High Throughput
Too often providers operate their networks at three
to four times responsible capacity. As a result, their
corresponding transfer times reach over 300ms. Dynaserve's
network daily average is 27% of its capacity, with
midday peak spikes reaching only 33% capacity. Dynaserve
guarantees clients will be carried off our network in
less than 80ms over a five minute average at any time of
day or night.